PuffPrices support
What can we clear up?
Help for the PuffPrices website and Canada-only licensed-cannabis iPhone app. Start with the common answers below.
Why is a product price different at a nearby store?
PuffPrices keeps provincial product listings and nearby-store discovery separate unless a licensed source explicitly connects an offer to a store. A price shown in the catalogue is not automatically a specific store’s price.
Why can’t I see a product catalogue for my province?
Published product pricing is currently available only where PuffPrices has a verified provincial source. Licensed-store discovery may still be available in other Canadian provinces. We never invent a catalogue when a source is missing.
Does the app save my precise location?
No. If you choose current location, the app sends it once over HTTPS to match the nearest supported Canadian city. It saves only the returned city, province, and search radius.
How current are prices and availability?
PuffPrices publishes the latest successful source update and does not describe delayed data as live. Always confirm the official listing before travelling or making a decision.
Can I buy cannabis in the app?
No. PuffPrices compares public listings and helps you find licensed stores. It does not sell cannabis, add products to carts, process payment, or arrange delivery.
Still need help?
Contact PuffPrices support
Include the device, city or province, page or app screen, and what you expected to happen. Do not send identification, payment information, or precise coordinates.
Email support@puffprices.com